Game studio ArenaNet, makers of Guild Wars and Guild Wars 2, chased a German that socially engineered customer support staff into giving him access to game accounts, including a staff account, using limited/false information for years through the German legal system and lost.

This is an interesting story of how bad or lax policies at a customer service level can lead to data or account breaches through social engineering.

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Infosec Exchange

A Mastodon instance for info/cyber security-minded people.